On 1st July 2015, the costs for calling telephone numbers beginning ‘0844’ are changing as part of wider updates being introduced throughout the UK by the communications regulator, Ofcom.
It means it will cost more to call our existing 0844 numbers, so we're moving them all to 0300 numbers now.
|StepChange Debt Charity team
|| If you rang our old 0844 number
||This is the new 0300 number to call
||0844 264 2039
||0300 303 2459
||0844 264 3643
||0300 303 5300
||0844 264 1917
||0300 303 7037
We can't tell you exactly how much it will cost to call our 0300 numbers as it depends on the call package you have with your provider, but they will cost no more than calls to geographic numbers (that’s ones beginning 01 and 02).
This means if you currently receive free calls to numbers beginning 01 and 02 as part of your landline or mobile call package, calls to 0300 numbers may be free in most ‘inclusive minutes’ or ‘discount’ schemes too. You'll need to contact your landline or mobile provider to find out how 0300 numbers are handled in your call package.
Don't worry if you forget to dial the new 0300 number for the team you're trying to reach. If you dial the old 0844 number you'll hear a short message giving you the new 0300 number to call.
For more information on the Ofcom changes click here, and you can find more information about how much it costs to call us here.