We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).
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Free advice on problem debt
based on what's best for you

0800 138 1111 Freephone (including all mobiles)


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Some of our telephone numbers are changing

On 1st July 2015, the costs for calling telephone numbers beginning ‘0844’ are changing as part of wider updates being introduced throughout the UK by the communications regulator, Ofcom.

It means it will cost more to call our existing 0844 numbers, so we're moving them all to 0300 numbers now.

StepChange Debt Charity team    If you rang our old 0844 number This is the new 0300 number to call
Appointments 0844 264 2039 0300 303 2459
Aftercare 0844 264 3643 0300 303 5300
Plan Activations 0844 264 1917 0300 303 7037

We can't tell you exactly how much it will cost to call our 0300 numbers as it depends on the call package you have with your provider, but they will cost no more than calls to geographic numbers (that’s ones beginning 01 and 02).

This means if you currently receive free calls to numbers beginning 01 and 02 as part of your landline or mobile call package, calls to 0300 numbers may be free in most ‘inclusive minutes’ or ‘discount’ schemes too. You'll need to contact your landline or mobile provider to find out how 0300 numbers are handled in your call package.

Don't worry if you forget to dial the new 0300 number for the team you're trying to reach. If you dial the old 0844 number you'll hear a short message giving you the new 0300 number to call.

For more information on the Ofcom changes click here, and you can find more information about how much it costs to call us here.

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Helping you become debt free...

“I wish to thank your staff for all the great help they gave me when I was in so much debt.
They were a pillar of support to me.” (Leslie, Essex)

Foundation for Credit Counselling Wade House, Merrion Centre, Leeds, LS2 8NG trading as StepChange Debt Charity and StepChange Debt Charity Scotland. A registered charity no.1016630 and SC046263. It is a limited company registered in England and Wales (company no:2757055). Authorised and regulated by the Financial Conduct Authority.

*This is the average rating of our service on Feefo by DMP and DRO clients three months into their solution.

© StepChange Debt Charity 2016