We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).
StepChange Debt Charity logo

Free advice on problem debt
based on what's best for you

0800 138 1111 Freephone (including all mobiles)

Local GP referrals make a difference. Margaret's story.

Debt problems are closely linked to feelings of stress and anxiety. We can help ease money worries so your patient can concentrate on getting better. Here's Margaret's story. 

Margaret had been signed off work by her general practitioner (GP). Now out of work, she started to suffer from stress and anxiety, worrying about her family’s finances, in particular the effect that this would have on her seven-year-old son’s future.

Her mental state worsened due to regular calls and letters from creditors.

Intervention

Margaret’s GP gave her the StepChange Debt Charity free phone helpline number. She rang up and got straight through to an advisor, who calculated Margaret’s debts at £33,000.

She was referred to our debt advice department, where a realistic and sustainable budget was agreed. As Margaret was signed off from work for six months, a token payment plan was set up in the interim, where she would pay each creditor £1 a month.

Once Margaret was back at work, Margaret and the advisor reviewed her situation to agree a more long-term strategy.

Contacting StepChange Debt Charity gave Margaret the opportunity to address her financial difficulties and to focus on getting better.

How to make a referral 

All of our debt advice is completely free, confidential and impartial. If you have a patient who is struggling with money worries, please pass on our number 0800 138 1111* (open 8am to 8pm Monday to Friday, 8am to 4pm Saturday). 

What can the patient expect? 

One of our advisors will build a basic budget with the patient over the phone and then carry out a full debt advice session. The initial call lasts about 20 minutes.

They'll receive a personal action plan that clearly explains how to deal with their debts. The service is completely confidential, so whatever the situation, we never judge. 

 

Getting free debt help meant Margaret could then focus on getting better

Refer to our Helpline number

0800 138 11 11 8am to 8pm Monday to Friday, Saturday 8am to 4pm.

Freephone, including all major mobile networks*

Helping you become debt free...

“I wish to thank your staff for all the great help they gave me when I was in so much debt.
They were a pillar of support to me.” (Leslie, Essex)

Foundation for Credit Counselling Wade House, Merrion Centre, Leeds, LS2 8NG trading as StepChange Debt Charity and StepChange Debt Charity Scotland. A registered charity no.1016630 and SC046263. It is a limited company registered in England and Wales (company no:2757055). Authorised and regulated by the Financial Conduct Authority.

*This is the average rating of our service on Feefo by DMP and DRO clients three months into their solution.

© StepChange Debt Charity 2016