Margaret had been signed off work by her general practitioner (GP). Now out of work, she started to suffer from stress and anxiety, worrying about her family’s finances, in particular the effect that this would have on her seven-year-old son’s future.
Her mental state worsened due to regular calls and letters from creditors.
Margaret’s GP gave her the StepChange Debt Charity free phone helpline number. She rang up and got straight through to an advisor, who calculated Margaret’s debts at £33,000.
She was referred to our debt advice department, where a realistic and sustainable budget was agreed. As Margaret was signed off from work for six months, a token payment plan was set up in the interim, where she would pay each creditor £1 a month.
Once Margaret was back at work, Margaret and the advisor reviewed her situation to agree a more long-term strategy.
Contacting StepChange Debt Charity gave Margaret the opportunity to address her financial difficulties and to focus on getting better.
How to make a referral
All of our debt advice is completely free, confidential and impartial. If you have a patient who is struggling with money worries, please pass on our number 0800 138 1111* (open 8am to 8pm Monday to Friday, 8am to 4pm Saturday).
What can the patient expect?
One of our advisors will build a basic budget with the patient over the phone and then carry out a full debt advice session. The initial call lasts about 20 minutes.
They'll receive a personal action plan that clearly explains how to deal with their debts. The service is completely confidential, so whatever the situation, we never judge.