Maria was just managing to meet the minimum payments, until her son moved out of home and she lost the income from his board. Having recently been signed off from work with anxiety, the stress and worry of falling behind on the repayments and receiving multiple telephone calls and collection letters each day really hit her hard.
Maria realised that she needed to take control of her finances but didn’t know where to turn for help. So she did what many of us do these days and went online, and through a search engine she found Debt Remedy, StepChange Debt Charity’s free, anonymous debt advice tool.
A sense of relief
After completing a full debt advice session through Debt Remedy, Maria was recommended a debt solution, and within minutes she had received her personal action plan.
After reading through the personal action plan Maria felt a sense of relief that there was a solution available to suit her circumstances. Although, after reviewing this she realised that she’d forgotten to include some expenses in her budget. She could have logged back into Debt Remedy and made the changes herself or used the live web chat service, but instead chose to call and discuss her budget with one of our Web Helpline advisors.
The advisor explained that creditors are looking to see a realistic budget that allows her to repay her debts, while also maintaining a reasonable standard of living. With this in mind, Maria went back through her budget and included amounts for dentists and opticians, hairdressing, and sundries and emergencies. This meant that her repayment offer was much more sustainable in the long term.
Back in control
With her updated budget complete, Maria went ahead with the recommended solution of a debt management plan (DMP), which will allow her to repay her debts at an affordable monthly amount.
Using Debt Remedy helped Maria to access the debt advice she needed, at her own pace and without having to talk about her financial situation. She has now taken control of her finances and is taking the first steps towards a debt-free future.
Feedback from clients
Maria's story is just one of many we see every day and with more and more people looking for debt advice online we've highlighted below a few of the reasons why some clients prefer this approach.