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Consisting of industry experts in fields including finance, people services, and business development, our executive team bring a wealth of experience and knowledge to the charity.
Director of Client Experience
Director of Risk and Compliance
Director of Finance
Director of External Affairs and Operating Subsidiaries
Director of Human Resources and Estates Strategy
Chief Information Officer
Acting Director of Operational Delivery
Phil has over 25 years’ varied experience as Chairman, CEO, CFO, NED and Treasurer in government owned organisations, blue-chip companies and charities in the UK, Ireland, Russia, France and the Far East. Phil is a Chartered Accountant, qualified treasurer and Chartered Marketer.
Prior to joining StepChange Phil was CEO of Working Links and prior to this CFO, Sodexo UK & Ireland and CEO, Sodexo Justice Services.
Over the last 10 years he has specialised in environments where social good is the primary objective but in an environment requiring very high levels of commercial efficiency. Phil is Non-Executive Director of Raven Housing Association and was, until recently, Chairman of the Breck Foundation, an on-line safety awareness charity.
Vikki is the Director of Client Experience. She's responsible for business development and the management of strategic relationships including funders and creditors. Vikki has worked at the charity for over 14 years in a number of senior leadership positions including Head of Debt Advice and Head of Strategic Partnerships.
Earlier in her career Vikki held leadership positions within outsourced providers and financial services organisations.
Ian is responsible for the delivery and oversight of the Charity’s risk and compliance arrangements.
Ian brings a wealth of financial services experience, recently helping Equifax build their risk management framework and supporting the development of data-driven solutions around Consumer Vulnerability.
He has also worked as consultant for UK Finance and the Money Advice Trust, where Ian led their award-winning Consumer Vulnerability Academy. This has now seen over 100 strategic leaders complete a six month programme on best practice for applying FCA guidance and legal requirements to ensure vulnerable consumers receive outcomes at least as good as everyone else.
Ian previously spent thirteen years with the Lloyds Banking Group in various leadership roles.
Richard provides strategic and financial leadership to ensure that the charity’s financial objectives are met. He’s a Chartered Accountant having qualified at EY in London.
Richard brings a wealth of commercial financial management experience gained in regulated financial services at Mitchell Farrar Group and Provident Financial plc as well as previously at Enterprise Oil plc.
Richard leads the charity's External Affairs department, which covers our policy, campaigning, communications and digital functions.
He also oversees StepChange’s two operating subsidiaries – StepChange Financial Solutions and StepChange Voluntary Arrangements.
Richard has worked across the charity sector in a number of roles, notably leading the communications and campaigns teams at the national disability charity, Scope, and working on campaigns and public affairs at the LGBT charity Stonewall.
Sian started her career in Human Resources at Morrison’s Supermarkets in 1990. Her experience spans a wide range of industries including roles at Ciba Specialty Chemicals, Redcats UK, Callcredit Information Group where she was Group HR Director from 2008 to 2011.
From 2011 until 2013, Sian ran an HR business providing consultancy services to the professional services and logistics sectors. Sian joins us from Severfield Plc where she was Group HR Director.
She is a fellow of the Chartered Institute of Personnel and Development.
Lorna is the charity’s first Chief Information Officer and looks after our Technology teams and architecture.
Lorna’s background is varied, and she has delivered IT services and technology changes in a number of very different organisations, from large international businesses like Siemens, through to fascinating government organisations like The British Library, and many others.
Lorraine is the Acting Director of Operational Delivery and leads the charity’s operational teams who provide debt advice and ongoing service provision across a number of sites in the UK.
Lorraine started her career in Financial Services where she gained a wealth of operational experience leading multi-site contact centre’s and has an MBA from Bradford University.
Lorraine joined the charity in 2012 and during this time she has held the positions of Head of Debt Advice and Head of Debt Management.