Got a question not answered in our Clients area? Contact our support teams.
Need to do your DMP plan review? Log into our OnlineDMP tool.
The latest debt trends & analysis from our industry experts
Use our online debt advice service
Get help by calling our debt helpline
Consisting of industry experts in fields including finance, people services, and business development, our executive team bring a wealth of experience and knowledge to the charity.
Chief Operating Officer
Director of Risk and Compliance
Director of People Services
Director of Finance
Phil has over 25 years’ varied experience as Chairman, CEO, CFO, NED and Treasurer in government owned organisations, blue-chip companies and charities in the UK, Ireland, Russia, France and the Far East. Phil is a Chartered Accountant, qualified treasurer and Chartered Marketer.
Prior to joining StepChange Phil was CEO of Working Links and prior to this CFO, Sodexo UK & Ireland and CEO, Sodexo Justice Services.
Over the last 10 years he has specialised in environments where social good is the primary objective but in an environment requiring very high levels of commercial efficiency.
Fiona has responsibility for the management, direction and development of all operational areas. Fiona has worked in senior roles within the Charity for over 10 years and has held her current post since April 2006. Earlier in her career, Fiona held senior positions at The Burton Group plc and GE Capital - Global Consumer Finance.
Richard is the new Commercial Director, moving from his previous position as the Director of Finance. As the Commercial Director, Richard is responsible for the delivery of the charity’s transformation programme, IT, business development and managing the relationships with our creditors and funders. He retains the responsibility for the safeguarding of client assets.
Richard is a Chartered Accountant with more than 25 years’ experience in both blue chip companies and entrepreneurial, privately owned companies. Prior to joining StepChange as the Director of Finance in March 2016, Richard held a number of senior finance roles at Towergate Insurance, at O2 and EY.
Richard is responsible for the delivery and development of the Charity’s risk and compliance framework and in maintaining its authorised status with the Financial Conduct Authority. Richard is also a Chartered Certified Accountant having qualified with Deloitte in Leeds.
Richard brings a wealth of financial services experience gained across a variety of industry sectors and business, including Aviva, Cattles and more recently Ryan Direct Group.
Melanie is responsible for all people services and communications activity across the charity. She is a Fellow of the CIPD and has held Senior HR leadership roles at GE Capital, BT, Pace Plc and KCOM, and a Non-Executive Director role for Calico Group.
Prior to joining StepChange Debt Charity in July 2017, Melanie held the role of Group Director Transformation Change and HR for Your Housing Group.
Richard provides strategic and financial leadership to ensure that the charity’s financial objectives are met. He’s a Chartered Accountant having qualified at EY in London.
Richard brings a wealth of commercial financial management experience gained in regulated financial services at Mitchell Farrar Group and Provident Financial plc as well as previously at Enterprise Oil plc.
“I wish to thank your staff for all the great help they gave me when I was in so much debt.They were a pillar of support to me.” (Leslie, Essex)
Foundation for Credit Counselling Wade House, Merrion Centre, Leeds, LS2 8NG trading as StepChange Debt Charity and StepChange Debt Charity Scotland. A registered charity no.1016630 and SC046263. It is a limited company registered in England and Wales (company no:2757055). Authorised and regulated by the Financial Conduct Authority.
*This is the average rating of our service based on the StepChange reviews on Feefo by DMP and DRO clients three months into their solution.
© StepChange Debt Charity 2018