We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).

Expert debt advice

Every week we transform the lives of thousands of people, helping them become debt free. We offer tailored debt advice and practical solutions

Use our Debt Remedy online advice tool to get expert advice and a recommended debt solution in around 20 minutes. Debt Remedy is free, anonymous and always based on what's right for your circumstances.

StepChange, your wayGet debt help from StepChange, your way

An animation about our omni channel journey

At StepChange, we've been providing expert debt advice over the phone since 1993. We saw the potential for online debt advice early on and developed the first fully-online debt advice service over 15 years ago. Since then, it's helped over 1.6 million people clear their debts.

But what's next? Well, we know that the pandemic has supercharged digital adoption and that your customers expect responsive, professional, and caring support. So, let us introduce StepChange Your Way. StepChange Your Way is flexible, free debt advice that allows your customers to seamlessly switch between our online and telephone advice channels while only having to provide their information once.

So, how does it work? We'll start by asking your customers some quick questions to understand how best we can support them. If debt advice is right for them, we'll capture the details of their debts and help them create a realistic, sustainable budget by understanding how much they may be able to afford to repay towards their debts.

At any time during the debt advice journey, customers can easily switch between channels, take a break, and continue once they're ready. And our online service is available 24/7 too, so they can use it at a time that suits them. When the debt advice process is complete, we'll give them an advice recommendation, tailored to their personal needs.

We'll guide them through the solution setup process. Whether it's a supported solution, such as a Debt management plan, or an insolvency option, such as a Debt relief order, we're here to meet the needs of your customers. And during peak times, our systems can flex to cope with increased demand.

So, start referring today. StepChange, Your Way.

Are you ready? It helps to have these to hand

  • Details of your debts: Outgoings, secured and unsecured debts
  • Details of your income: Including any benefits or pensions
  • Your household bills: Spending on food and utilities, with details of any missed payments
  • Approximate value of assets: Such as your home or your car

Try Debt Remedy now
Derek, Nottinghamshire

What our clients say about us

"They showed exceptional empathy. I cannot speak too highly of them." - Derek, Nottinghamshire

Beth, Devon

What our clients say about us

“The service has been amazing, I feel a massive weight off my mind.” - Beth, Devon

Get in touch

If you have any questions about how to manage your debts, get in touch with our friendly team for a confidential chat.

We're available by phone, email and live chat.

How to contact us