We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).
StepChange Debt Charity logo
Go

How a DRO can bring debt relief in more than one sense

One of our recent clients, Christine*, is a good example of someone benefitting from a debt relief order (DRO).

Christine’s financial difficulties originated while in a relationship with someone who didn’t manage money well, and escalated due to having to move when the relationship broke down.

Like so many people, Christine tried to manage and get by for a long time before seeking help. Finally, she was advised to contact StepChange and taken through the debt advice process which resulted in a DRO being recommended.

Christine said:

“So with applying for the DRO, I had help to work out a budget and then gather proof of my income, information about all my debts and save up for the £90 fee. I’ve done all that, and now I am waiting for a few days to find out if the DRO is granted.

"In 12 months’ time, the DRO will be finalised. At the moment, I’ve still got that fluttery feeling in my tummy – I don’t quite believe it yet, it’s still a bit scary. But it has given me a light at the end of the tunnel, which I haven’t had for a long, long time.”

A couple of weeks later, our CEO received a thank-you letter to the charity from Christine, saying that her experience of debt had been “scary, upsetting and feeling silly and stupid for getting myself into this mess. I have this week started my debt relief order. The feeling I have is relief from knowing in 12 months’ time I won’t have this pressure of owing money.”

Common DRO questions

DROs are specifically designed for people who have a smaller amount of debts and a lower income, and can be a cheaper alternative to bankruptcy. To apply for a DRO, you must:

  • live in England, Wales or Northern Ireland
  • owe less than £20,000
  • have less than £1,000 in assets (and a car worth no more than £1,000)
  • have less than £50 in surplus income per month after paying your household bills and living costs

Our free, confidential online debt advice tool is the easiest way to see if a DRO is your best option.

Debt relief orders are not available if you live in Scotland. In Scotland, a minimal assets process (MAP) bankruptcy is a similar solution. 

If you live in Scotland, read our debt advice in Scotland page for more information on the solutions available to you.


A debt relief order will stay on your credit file for six years from the date it's approved. This may make it difficult to take out credit during this time. 

A DRO freezes your debt repayments and interest for 12 months. If your financial situation hasn’t changed at the end of this period then all of the debts included will be written off.

A DRO costs £90, which is the amount charged by the Insolvency Service to process an application. You can't get any discounts or exemptions like you can with bankruptcy fees, so the full £90 needs to be paid before your application can be submitted. The fee can be paid in one lump sum or, if you live in England or Wales, in instalments over a six month period. Once your fee has been paid and your application is submitted, you can't get your money back, even if the DRO is rejected or revoked.

Find out more about DROs

If you’re on a low income and have few assets, you may feel that a DRO is the best solution for you. As with any debt solution, it’s important that you have all the facts before proceeding. Our DRO guide has useful advice about the entire process.

* Client's name has been changed for confidentiality

Helping you become debt free...

“I wish to thank your staff for all the great help they gave me when I was in so much debt.
They were a pillar of support to me.” (Leslie, Essex)

Foundation for Credit Counselling Wade House, Merrion Centre, Leeds, LS2 8NG trading as StepChange Debt Charity and StepChange Debt Charity Scotland. A registered charity no.1016630 and SC046263. It is a limited company registered in England and Wales (company no:2757055). Authorised and regulated by the Financial Conduct Authority.

We link to external websites where they contain relevant information for our visitors. We're not responsible for the content of these websites, or any infringement on your data rights under data protection regulations by any external website provider.

*This is the average rating of our service based on the StepChange reviews on Feefo by DMP and DRO clients three months into their solution.

© StepChange Debt Charity 2019