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The Houses of Parliament

Policy work and campaigning

Working with ministers across devolved states to advocate for society's financially vulnerable.

We have helped over

7.5 million

people since 1993

 

We work with the All Party Parliamentary Group on Debt and Personal Finance, and provide briefings and resources to MPs.

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Our work in parliaments

Engagement with the Housing, Communities and Local Government Committee on council tax reform

Alongside seven debt advice, money and research sector partners, StepChange wrote to Florence Eshalomi MP – the Chair of the Housing, Communities and Local Government Committee – on 2 December 2024, to raise the urgent case for council tax reform.

This coalition of organisations are working together to campaign on this issue, to urge central government to lead the change required to bring about fairer and more supportive council tax collection practices.

You can read more about StepChange’s evidence on our clients’ experiences of the council tax debt collection journey here.

Read the letter here


Learn more about our work with parliaments

Key policy campaigns

Supporting people in problem debt: Priorities for the new Government

It’s been a difficult few years for household finances. Rising living costs, the pandemic and a housing emergency have resulted in over a quarter of UK adults struggling to cope financially. We’re calling for the new Government to place financial security at the heart of its legislative agenda over the next parliamentary session.

Our policy asks


Too close to home: Campaigning for better outcomes for victim-survivors of economic abuse and coerced debt

Our national polling finds that 3% of the UK adult population – 1.6 million people – has experienced coerced debt at the hands of a current or former, family member or friend in the last 12 months. Coerced debt is a form of economic abuse where the perpetrator coerces a victim-survivor into debt, for example by making them take out credit against their wishes. Our new policy report, ‘Too close to home’, calls for collaboration led by government and across multiple sectors, including debt advice, to come together and improve outcomes for victim-survivors.

Our priority policy asks


See more of our campaigns

Consultation responses

StepChange response to Ministry of Housing, Communities and Local Government’s consultation on modernising and improving the administration of council tax in England - September 2025

StepChange response to Ofgem’s policy update working paper on the Debt Relief Scheme - August 2025

StepChange response to HM Treasury consultation on phase 1 of reform of the Consumer Credit Act - July 2025

Taking Control coalition response to Ministry of Justice consultation on Enforcement Sector Regulation - July 2025

StepChange response to Welsh Government consultation on improving the administration and enforcement of Council Tax in Wales - July 2025

StepChange response to Department for Work and Pension’s Pathways to Work: Reforming Benefits and Support to Get Britain Working consultation - June 2025

StepChange response to Child Poverty Taskforce - April 2025

Response to Department for Energy Security and Net Zero's "Expanding the Warm Home Discount Scheme 2025/26" consultation - March 2025

Response to Enforcement Conduct Board consultation on its 2025/26 draft Business Plan - March 2025

Response to Ofgem consultation on improving debt standards in the domestic retail market - February 2025

Response to Ofgem consultation on the case for an energy debt relief scheme - February 2025

StepChange submission for Independent Sentencing Review 2024 to 2025 Call for Evidence - January 2025

Response to FCA and FOS consultation on modernising the redress system - January 2025


Browse all our responses

Thought leadership

 

Our blog highlights the trends our team sees, and uses in-depth data, research and insights to suggest ways to improve the lives of society's financially vulnerable.

Visit the Medium blog for more

Media centre

 

Our press office can comment, arrange briefings or interviews with experts, and help facilitate case study requests with clients who are willing to share their experience in the media.

Visit the Media Centre

Research and statistics

Our client data and research over the last decade highlights debt trends in the UK. These insights into the causes and consequences of problem debt inform our campaign and policy work.

Read our research

Contact our Policy Team: