The information you will provide
Proof of your income
Send us your three most recent payslips. Please make sure these are dated in the last three months.
You can give us payslips, benefit letters, or bank statements as 'proof'.
If there is a reason that your proof does not match your budget, please let us know why. We will take it into account, and check that your DPP payment is still affordable, before you start.
If you are emailing or posting your information to us: We need a copy of each payslip and benefit payment letter showing your name and the payment dates.
It is fine to send us paper bank statements or a picture of online statements that show your income.
Details of your debts
We need up-to-date statements from all your creditors. You also need to tell us:
- How much you owe each one
- The account numbers
If you are emailing or posting your information to us: You can send us statements with these details.
Your household bills and monthly spending
If you are emailing or posting your information to us: Send your:
- Most recent bills
- A bank statement showing the bill payments going out of your account
- Receipts and invoices
- Any other records of your spending. This should cover all household spending and other expenses such as life and pet insurance.
Your signed DPP agreement
It is important that you read this before you sign it.
If you are posting it to us please keep a copy of the DPP agreement for your records.
Your ‘Mandate of authority’ form
This allows us to manage your DPP on your behalf. We cannot proceed without this.
Your completed Direct Debit mandate form
We need these details so that we can collect the agreed payments from your bank account every month.
If you are changing bank accounts, please make sure we have the new details.
We recommend a monthly direct debit as a reliable payment method, but talk to us if you need to consider other payment options.
Tell your creditors you are getting our help
Please contact your creditors and ask for time to deal with your debts.
Ask them what "forbearance" is available.
This means you are asking your creditors to hold back from forcing you to pay your debt, or taking further legal action.
They will usually:
- Stop their collection process
- Give you time to set up your debt solution
- Leave you alone for 30 days after you tell them you are getting help.
Give them a call or send them an email. There is a template in the 'Your next steps' section of your Personal Action Plan.
If you successfully apply for a debtor moratorium, creditors are not able to take court enforcement action, or diligence, against you for six months, unless action has already begun.
We will contact you about your DPP
Once we have all your information, we will contact you to let you know your DPP proposal has been sent to your creditors. We will also let you know if we need any further information.
We will confirm your DPP has been accepted
Your creditors have 21 days to respond to your proposal.
If they reject it, the Accountant in Bankruptcy will make a final decision.
We will give you advice on your options if your proposal is rejected. We can look at other options to deal with your debts.