Setting up your DMP online
Complete the steps online. You will need to provide some more information about your income and debts. You will also need to read and agree to the terms of your DMP and confirm how you will make your monthly payment.
We will set up your DMP. Submit your information and we will check everything looks right. We will be in touch if we have any questions for you.
Your DMP starts. We will confirm that your plan is set up and when your first payment is due. We will also contact your creditors and let them know about your plan.
You will need to cancel Direct Debits or standing orders for debts included in your DMP. You must do this before the start date.
What happens when you send my payment offer to my creditors?
We have over 30 years’ experience in helping people repay their debts. Over this time, we have built up good relationships with creditors. They know how we work and are usually happy to work with us.
Most creditors will stop adding interest and charges once you are on a plan with us. However, some may continue to add them.
To find out what your creditors can and cannot do, read our guide to dealing with creditors.
Creditors cannot return the DMP payments we send to them. Even if they reject the payment offer, they will always credit the payment to your account. However, they can still take further action to recover the money you owe.
Sometimes they may ask you to pay more than they are getting through your DMP arrangement. You should not pay more than you can afford so do not feel pressured. Just carry on as normal with your DMP.
If your creditors have any concerns about your payments, ask them to contact us.
Creditors may sometimes pass your debt to a different company or debt collection agency. This is nothing to worry about. If you get letters from companies saying they have taken over a debt, just log into OnlineDMP and give us their details.
Or you can ring us if you prefer. We will contact them and start sending them payments.
Tell your creditors you are setting up a DMP with us
Please contact your creditors and ask for time to deal with your debts.
Tell them you are getting our help and ask them what "forbearance" is available.
This means you are asking your creditors to hold back from forcing you to pay your debt, or taking further legal action.
They will usually:
- Stop their collection process
- Give you time to set up your debt solution
- Leave you alone for 30 days after you tell them you are getting help
Give them a call or send them an email. There is a template in the 'Your next steps' section of your Personal Action Plan.
If you have already applied for Breathing Space or a moratorium, then your creditors will have been alerted.