We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).
StepChange Debt Charity logo

Free advice on problem debt
based on what's best for you

0800 138 1111 Freephone (including all mobiles)

Housing Debt Helpline Wales

The Housing Debt Helpline Wales offers support to individuals and families who are struggling to pay their mortgage or rent.

The helpline is operated by StepChange Debt Charity and is part-funded by the Welsh Government.


photo of woman on phone

Get help with housing debt

We provide free, independent, confidential and expert advice from 8am to 8pm Monday to Friday. Calls are free from landlines.


Call us on 0800 107 1340.

You’re not alone

We’ve seen a rise in the number of people who are struggling with rent or mortgage arrears. It’s important to realise that you’re not alone and our helpline is here to support you.

Don’t ignore the problem

Ignoring your situation could result in you losing your home. By speaking to one of our advisors we can look at the options available and find a solution before this happens.

We feel for the first time in years we can see the light at the end of the tunnel, we see a future and we are getting back on track.

How does the helpline work?

When you call our helpline one of our advisors will ask for some initial information and give you any advice you need. We’ll then book a follow up phone appointment for a day and time that suits you.

During this appointment our advisor will provide you with a personal action plan and recommend a solution tailored to your situation.

English | Cymraeg

Housing Debt Helpline Wales logo

More information

welsh government housing advice

Helping you become debt free...

“I wish to thank your staff for all the great help they gave me when I was in so much debt.
They were a pillar of support to me.” (Leslie, Essex)

Foundation for Credit Counselling Wade House, Merrion Centre, Leeds, LS2 8NG trading as StepChange Debt Charity and StepChange Debt Charity Scotland. A registered charity no.1016630 and SC046263. It is a limited company registered in England and Wales (company no:2757055). Authorised and regulated by the Financial Conduct Authority.

*This is the average rating of our service on Feefo by DMP and DRO clients three months into their solution.

© StepChange Debt Charity 2016