Our work in 2021: How we’re delivering against our strategic objectives
Last year, for many of us, was a more challenging year in some ways than the one before it. As the pandemic continued into its second year, ongoing restrictions and health worries took their toll. As parts of the economy remained shuttered, the impact was felt on people’s finances.
At the end of 2021, our polling suggested that one in three people struggled to keep up with bills and credit commitments – double the pre-pandemic number. We saw a significant increase in enquiries in the second quarter of 2021, but these figures did not translate into a surge in demand for debt advice.
As we progress through 2022, we know the world will continue to change at a rapid pace. But as our Impact Report shows, with the level of commitment and dedication that we have among our colleagues and supporters, we’re ready for the challenge.