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Our Impact Report for 2022

How we’re reducing the harm of problem debt

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Our work in 2022: How we’re delivering against our strategic objectives

2022 was quite the rollercoaster, and in many ways, a momentous year. As we emerged from the restrictions of the pandemic, many people were looking forward to a return to some sort of normality. However, we were soon hit with a cost of living crisis, putting additional pressure on recovering household finances.

While demand didn’t return to pre-pandemic levels, we were able to provide 167,351 clients with full debt advice, an increase in comparison to 2021. In addition, we were able to help 44,716 clients access a debt solution, a 16% increase on 2021, and we saw 25,516 clients become free from problem debt, also an increase in comparison to the previous year.

We know that 2023 will be equally, if not more complex, as we evolve our processes and controls to suit changing client needs and consumer duty obligations. As our Impact Report shows however, the level of commitment and dedication that we have among our colleagues and supporters means we’re ready for the challenge.

Last year we provided a total of 2.8 million people with some kind of support, and 25,516 clients became problem debt free. Every single day, the dedication and commitment of our colleagues never fails to astound me.

Phil Andrew, Chief Executive

Phil Andrew, chief executive

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Working together for our clients

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2.8m clients= reached= in total

It brings me even greater pride than ever to reflect on the achievements of the whole StepChange team. The Executive of the charity responded quickly and calmly to a changing funding landscape and our colleagues kept working, day in, day out, to support the growing numbers of people who need support to manage their finances and get back on track.

John Griffith-Jones, Chair

John Griffith-Jones, Chair

25,516 clients became free from problem debt

10 partners used StepChange Direct to refer their customers to us

Annual Report and Accounts 2022

To understand how we work and our financial performance in 2022, read our full Annual Report and Accounts.

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