Our aim is to help you clear your debts in the shortest time possible while still making sure that you've got enough money to live on.
We'll also:
- Provide ongoing help and support and will not charge for any fees for these services
- Give your creditors updates when they ask for them
- Work with creditors and ask them to reduce or stop interest and charges
- Send payments to your creditors so you only need to make one payment
- Make payments to creditors within five working days of receiving your cleared funds
- Keep your money in a non-interest bearing bank account, separate from our own money, until it’s sent to your creditors
- Produce a statement for you every month so you can keep track of your debts
- Provide you with access to manage your plan online
All the information you've given us will be kept confidential. When you signed your agreement you agreed that we could use this information to manage your DMP. We'll only disclose your personal details in line with your consent or as required by law.
Our fairness promise
As the UK’s leading free debt advice charity, we will work with you to resolve the debt problems that you face. We make no judgement on the causes of your debt problems and will work with you in a sympathetic and supportive manner.
We will undertake a comprehensive examination of your financial position, discuss all available solutions and recommend the most appropriate course of action. Where you can afford to repay your debts over a reasonable period, we will set up a repayment plan for you. Where you cannot, we will provide advice and if appropriate, support you through a process leading to debt relief. Where we support you with the administration of a long term plan we will review your situation at least annually.
We will not charge you for the advice we provide.
We will communicate with you in a clear, honest, accurate, regular and timely manner.
In fairness to all our clients, we cannot support you in situations where your chosen solution does not deal with your problem debt, is likely to cause you harm in the future or where we are no longer able to confirm with you the on-going suitability of the solution in place.