To make your DMP a success and become debt free as soon as possible you need to:
- Keep your priority debts up to date
- Not take out new credit agreements
- Destroy your credit and store cards
- Pay your monthly payment to us on time
- Keep us up to date with any changes that might affect your DMP
- Carry out a review of your financial situation
- Let us know if you receive any court papers or if any debts are transferred to collection agencies
- Tell us if any information we hold is incorrect
Joint debts
If you've got a joint debt with another person you're both equally responsible to repay the full amount, rather than half each. This is called 'joint and several liability'. If the other person named on the credit agreement is unable to pay, the creditor will expect you to pay the debt back in full.
All joint debts should be included on your plan even if the other person isn't on your plan. This way all of your creditors will receive a fair share of your payment. The other person should continue to make their payment.
If you've got a joint plan and a joint debt your creditor will only receive one payment as this will be the payment you can afford based on your combined income and expenditure.
Authority to act
When you signed your DMP agreement you authorised us to help you with your debt problems.
This authorisation means that:
- We can discuss your financial affairs with you and your creditors
- Any credit company with which you have an account can share your personal financial information with us
You can download your DMP agreement (pdf), including details on authority to act and data protection consent.
Your personal data
Your personal details are held and processed by us so that we can:
- Give you debt advice
- Administer your debt management plan (DMP)
- Create and maintain our records
- Produce business information and statistics
However, your personal details are confidential and we will only disclose them:
- To your creditors to get their agreement to administer your DMP
- To others, such as credit reference agencies, in connection with the services that we provide to you
- To investigate or prevent fraud, or
- If the law permits it, or it’s in the public interest
Your client reference number is unique to you. Only give this to someone else if you want them to have access to your personal financial details.
If you ask us, we’ll tell you what information we hold about you and give you a copy. You should let us know if you think that any of that information is inaccurate and update us if your details change, so that we can correct it.
When you speak to us on the telephone, your call will be recorded and may be monitored for quality or training purposes, and to ensure that we provide you with accurate information.