We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).

This solution is available throughout the UK. 


How can I make my DMP a success?

Your DMP is a flexible solution that’s tailored to your life and needs. We’re committed to making sure that your DMP is a success.

By understanding your budget, looking at ways to save money and making us aware of any changes in your circumstances, your debt management plan has a very good chance of being successful.

What counts as a successful DMP?

You’re making a success of your DMP when:

  • You’re making realistic payments on time each month
  • It runs smoothly alongside your other expenses, so you always have enough for priority bills and living costs

If you’re struggling to meet your DMP payments, please don’t panic. We can review your budget to make sure your monthly DMP payment is still realistic for you.

How can I make sure my DMP is a success?

While we can’t guarantee that every DMP will succeed, following these guidelines can make life easier while your DMP is in place. 

You must review your plan at least once a year, either over the telephone with one of our advisors or online. However, your DMP is more likely to be successful if you review your budget whenever there’s a change in your income and outgoings.

The price of food, household bills, travel and other living costs can increase over time. In order for your DMP to be successful, these changes have to be included in your budget. The same applies if you have a reduction in income from employment or benefits.

It’s important to tell us about any reduced living costs, too. Having to pay less on your living costs could mean that you have a bit more money available each month. Depending on your situation, you could put this extra money towards your debts, which would help you pay your DMP off early.

You must include all of your debts in your budget. This helps your creditors understand your situation and they’ll be more likely to support your DMP. Also, including every debt means you only have to make one monthly payment, instead of several payments. 

One way to find information on all your debts is to take a look at your credit file. You can do this online for free through the one of the three credit reference agencies. 

If you’ve forgotten to add a debt to your DMP, please contact us and we’ll review your situation.

When you put together your budget with us, we made sure that money was available each month for your living costs. 

By sticking to the amounts set out in your budget, you’ll find that you’re able to make your monthly DMP payments. 

There’s another advantage to sticking to your budget. It helps you understand how you spend your money and where you may be able to make savings.

It’s a good idea to take a regular look at your outgoings, and how you can save money. This includes: 

You can also look for ways to make extra money, such as taking on a second job or applying for benefits you’re entitled to. 

Taking out extra credit such as loans, credit cards, overdrafts and other products is against the terms of your DMP. It’s also a sign that your DMP isn’t working alongside your other expenses.

Emergencies can sometimes arise, and when they do, we’ll do all we can to support you through them. If you feel like you have to take out credit during your DMP, please get in touch with us as soon as possible.

If a creditor rejects my DMP payment, does that mean it's not successful?

If a creditor doesn’t accept your DMP payment, this doesn’t mean that your plan’s unsuccessful. The same applies if you’re still getting interest and charges added to your debts

While we can’t force a creditor to stop charging you, it’s recommended that you ask them to freeze interest and charges now you’re on a DMP with us. If they don’t, you should continue with your DMP payments anyway. They’ll accept their share of your DMP payment regardless of whether they agree with it or not. If they do refuse your payment, please get in touch with us.

If the creditor passes the debt to a collection agency, the new company should send a letter to make you aware. Should this happen, please let us know so we can update your details and make sure your payment goes to the right company.