If a creditor rejects my DMP payment, does that mean it's not successful?
If a creditor doesn’t accept your DMP payment, this doesn’t mean that your plan’s unsuccessful.
The same applies if you’re still getting
interest and charges added to your debts.
While we can’t force a creditor to stop charging you, it’s recommended that you ask them to freeze interest and charges now you’re on a DMP with us. If they don’t, you should continue with your DMP payments anyway. They’ll accept their share of your DMP payment regardless of whether they agree with it or not. If they do refuse your payment, please get in touch with us.
If the creditor passes the debt to a collection agency, the new company should send a letter to make you aware. Should this happen, please let us know so we can update your details and make sure your payment goes to the right company.