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i The advice on this page applies to anyone with personal debts taken out in the UK.

Saving money and increasing income

Saving money on broadband, satellite or digital TV

If you have a digital TV package, it’s worth checking to see if you could be paying less for it. Switching providers or reducing your subscription cost could make your other living costs easier to deal with.

Changing your broadband provider should now be as simple as changing utility providers. You no longer need a ‘MAC code’ to move broadband providers, for instance. It’s also easier to save money on your digital TV costs, as there are a wide range of cheaper or free alternatives available.

With that said, there are some factors to bear in mind if you plan to switch to a cheaper broadband, satellite or digital TV provider.

When can I switch broadband providers?

Many people are unsure if they’re allowed to leave their provider while they’re still in a contract with them. Technically, you can leave at any time. However, should you leave before the end of the contract, it’s likely that you’ll be asked to pay early exit fees.

Will I always save money by switching broadband providers?

It’s not guaranteed that you’ll save money every time you switch broadband providers. Your current provider may offer you a cheaper deal if you tell them that you’re considering switching to another provider.

Give your current provider a call before you switch and tell them you’re planning to leave. They may offer you a better deal to keep you as a customer.

Comparison sites can help you find the best broadband deals in your area. You can then make a more informed decision whether to switch providers or not.

Should I switch broadband for cashback, free gifts or discounts?

While cashback deals or sign-up gifts can seem attractive, it’s worth looking at whether or not this translates into a cheaper service. For instance, it may not be a good idea to switch to a provider who’s offering cashback but their overall service costs more than you’re paying now, or isn’t as fast.

The same approach applies to promotional discounts. Broadband providers will often offer discounts for the first month, three months or even half a year. Again, consider the money you’ll initially save, and if it works out cheaper once you take the whole contract cost into account. 

How can I reduce my digital TV or satellite costs?

There are several ways you can potentially save money on your TV subscriptions:







  • Reduce your premium channels: If you’re already paying for your TV subscriptions, you may not need all the channels you’re currently receiving.
  • Contact your provider and ask if there’s a cheaper deal with fewer channels.
  • Be polite and friendly: Being nice to the customer service operator may make them more receptive to offering you a better deal
  • Have a list of competitor prices to hand when you call: They’re handy to refer to when negotiating a new monthly price
  • Ask about promotional deals for new customers: There’s a chance they may give you that promotional deal too, especially if you’re considering leaving
  • Check your remaining contract costs and terms before negotiating: As with broadband, you may end up paying more over time if switching to a new provider means paying early exit fees

Want to save money on bills and living costs

Our money-saving and money-making tips can help you get the most out of your budget.






Is it worth getting a digital TV, phone and broadband bundle?

Several providers offer product bundles that can include landline, mobile, TV and broadband provision. Getting all of these services in a bundle is only worthwhile if you know you’ll use all of them regularly.

The same can be said for extra features, such as call waiting, free evening and weekend calls and more technical products, such as static IP addresses. 

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They were a pillar of support to me.” (Leslie, Essex)

Foundation for Credit Counselling Wade House, Merrion Centre, Leeds, LS2 8NG trading as StepChange Debt Charity and StepChange Debt Charity Scotland. A registered charity no.1016630 and SC046263. It is a limited company registered in England and Wales (company no:2757055). Authorised and regulated by the Financial Conduct Authority.

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