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0800 138 1111 Freephone (including all mobiles)

Falling behind with your utility bills?

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What to do if you can't pay your bills

Gas and electricity bills are priorities because if you miss payments to them and fall into arrears your provider could eventually cut off your supply.

This means that gas and electricity bills should normally be paid before you consider making payments to unsecured debts such as credit or store cards, payday loans, catalogues or overdrafts.

Water companies don’t have the same powers to cut off your supply, but it’s still important to keep up with your regular water payments and deal with any outstanding water arrears.

Need help with utility bill arrears?

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0800 138 1111

8am to 8pm Monday to Friday, 8am to 4pm Saturday. Freephone inc. mobiles.

Help with energy bills

If you’re struggling with your energy or water bills it’s important to get in touch with your utilities provider to let them know. This way they’ll know you’re not ignoring the debt and you might be able to come to an agreement about repayments.

There are also other sources of help available such as grants and financial assistance schemes that can help you if you’re struggling to pay your energy bills.

In this section you can find out what to do if you can’t pay your energy or water bills, and the actions your creditors can take if you have utility arrears.

Helping you become debt free...

“I wish to thank your staff for all the great help they gave me when I was in so much debt.
They were a pillar of support to me.” (Leslie, Essex)

Foundation for Credit Counselling Wade House, Merrion Centre, Leeds, LS2 8NG trading as StepChange Debt Charity and StepChange Debt Charity Scotland. A registered charity no.1016630 and SC046263. It is a limited company registered in England and Wales (company no:2757055). Authorised and regulated by the Financial Conduct Authority.

*This is the average rating of our service based on the StepChange reviews on Feefo by DMP and DRO clients three months into their solution.

© StepChange Debt Charity 2016