Help with energy bills
If you’re struggling with your energy or water bills it’s important to get in touch with your utilities provider to let them know. This way they’ll know you’re not ignoring the debt and you might be able to come to an agreement about repayments.
There are also other sources of help available such as grants and financial assistance schemes that can help you if you’re struggling to pay your energy bills.
If you feel you've been treated unfairly by your energy supplier, you can raise a complaint with them following their complaints process.
If this is unsuccessful, you can raise your issue with Ombudsman Services. There's no charge for doing this and they'll review the evidence before making an impartial decision.
In this section, you can find out what to do if you can’t pay your energy or water bills, and the actions your creditors can take if you have utility arrears.