Our debt advisors receive full debt counselling training. We ensure each of them has expert debt knowledge, but also that they possess the skills to provide reassurance and support to our clients at a difficult and stressful time.
You can rest assured that the free, impartial debt help you're given is always professional and of the highest standard.
Through our free debt helpline we help people in financial difficulty by giving free and impartial debt advice.
If you wish to telephone us, our debt helpline is open from 8am to 8pm, Monday to Friday and 8am to 4pm on Saturday, free from all landlines and mobiles. You can get in touch with us by calling 0800 138 1111. (Calls may be monitored and recorded for quality and training purposes.)
Online debt counselling
Our online debt help tool, StepChange Debt Remedy, offers a full debt advice session online. Using the same budget information a debt advisor would take over the phone, it will recommend a debt solution tailored to your situation in just 20 minutes.
StepChange Debt Remedy is free, confidential and available 24 hours-a-day.