Can I switch utility supplier if I have arrears?
If you’re in debt to your gas or electricity provider you can still switch to a different provider, except when:
- you have arrears of more than £500 still outstanding on a pre-payment meter
- you have arrears that have been outstanding for over 28 days on a normal meter
There are some exceptions to these rules, for example situations where your arrears were the fault of the supplier. Check with your supplier to find out more.
Other ways to save money on electric and gas bills
Apply for Government help with winter gas and electricity bills
You may be eligible to receive support from the Government with your winter gas and electricity bills if you're claiming certain benefits or you're on a low income.
There are several different schemes available offering up to £300 towards your winter heating from September through to March.
Utility switching in Northern Ireland
Energy comparison sites in the UK won't work if you live in Northern Ireland.
To compare electricity and gas tariffs you'll need to visit the Consumer Council website.