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Buy Now, Pay Later: what if I cannot pay later?

Buy Now, Pay Later (BNPL) is a way to buy things and spread the payments out over time. You do not pay full price up front, but you may end up paying more in the long run.

How does Buy Now, Pay Later currently work?

Buy Now, Pay Later gives you a flexible way to buy a product or service in -store or online.

You might see that Buy Now, Pay Later is often referred to as ‘Deferred Payment Credit’ (DPC). This is the formal name for Buy Now, Pay Later which you will usually see in any small print and in credit agreements.


  • It is an interest-free form of credit, where you make repayments over 12 months or less
  • You might need to pay a deposit upfront
  • If you do not pay off the full amount within 12 months, interest will usually start to be added
  • It gives you a flexible way to shop without having to pay for something in full straight away

Using BNPL means you agree to pay back:

  • The full cost of whatever you buy, and
  • Any charges for late or missed payments

Some Buy Now, Pay Later companies also charge interest or service fees. Make sure you carefully check the terms of your agreement.

Is Buy Now, Pay Later right for you? Affordability checks

For anything you buy using BNPL, a lender will carry out a credit check. This is to make sure you can afford the repayments.

If you miss payments on a BNPL agreement, then these will show on your credit score.

Missed payments can make it harder to get credit in the future.

IMPORTANT: Before buying using BNPL, always read the terms of the credit agreement so you know the repayment period and when interest could be added. You will often find that the agreement refers to BNPL as ‘Deferred Payment Credit’

Changes to the law

The government has introduced new rules for Buy Now, Pay Later (BNPL) from 15 July 2026. These laws give you more protection when you use BNPL.

Buy Now Pay Later now has similar protections to credit cards, which are covered under the Consumer Credit Act. The Consumer Credit Act is an important law that covers most types of lending in the UK.

It sets out rules on:

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  • How businesses can lend
  • How they collect money
  • What your rights are when you borrow

Find out more about your rights and protection when you have debts covered by the Consumer Credit Act

The new rules on Buy Now Pay Later mean you will get clearer information about any extra fees. You will also have stronger rights if anything goes wrong.

The new rules came into effect on 15 July 2026. If you have made a purchase using Buy Now Pay Later before 15 July 2026, these rules will not apply to you.

A summary of the new BNPL rules:

Clearer information about the Buy Now, Pay Later agreement

Providers now have to provide you with clearer information before you buy something using Buy Now Pay Later. This includes:

  • How much your payments will be
  • When you must make payments by
  • What happens if you miss a payment

Affordability checks for every purchase

Before you use Buy Now, Pay Later, the lender will check if you can afford to pay the money back

  • They will do this for every purchase, even if it costs less than £50
  • These checks help make sure the repayments are affordable for you
  • They can also help stop people from taking on more debt than they can manage

Better support if you are facing financial difficulty

If you miss a payment, lenders must contact you to explain what will happen.

If you are struggling or in financial difficulty, they also need to:

  • Show you where you can get free debt advice
  • Consider giving you longer to repay or removing extra fees

Protection if something goes wrong

You will be covered under Section 75 of the Consumer Credit Act.

  • This means your Buy Now, Pay Later provider and the retailer are both jointly responsible if anything goes wrong
  • You can ask for a partial or full refund if goods do not arrive, are faulty, or the retailer stops trading
  • his applies to items costing over £100 but not more than £30,000, in the same way it does for credit cards
  • This will only apply to new BNPL agreements made from 15 July 2026 onwards. Anything you bought using BNPL before this date will not be protected

Access to the Financial Ombudsman Service for any complaints that arise

  • If you complain to a Buy Now, Pay Later provider and this does not fix things, you will now be able to take your complaint to the Financial Ombudsman Service (FOS)
  • They can look at your complaint independently and judge if you have been treated fairly. This should make it easier to get a refund if you are entitled to one
  • Complaints can only be taken to the Financial Ombudsman for BNPL items purchased on or after 15 July 2026
  • For more information on making a complaint, read our guide to making a complaint about a creditor

Unsure how the changes to Buy Now, Pay Later will affect you? Read our answers to the questions people ask us.

There are three types of Buy Now, Pay Later product.


  1. Buy Now, Pay Later (Deferred Payment Credit, also known as DPC)
  2. Fixed sum loans
  3. Short term interest free credit

The most common type of BNPL today is the first one of these. Follow the links above to find out more about the others.

 

BNPL is offered through many providers including:


  • Klarna
  • Clearpay
  • PayPal
  • Amazon

These services let you spread payments over a few months.

DPC usually lets you pay back over 12 months, but some more common options mean you pay back over 3 or 4 months (Often promoted as ‘pay in 3’ or ‘pay in 4’).

This means you have to make payments in a set amount of time. If you do not make payments or pay off the full amount during this time, you will be charged interest and extra fees.

This type of credit agreement is different from fixed sum loans and short term interest free credit

Important things to know about Buy Now, Pay Later

1. It is a form of credit

The BNPL company gives you the money to buy what you want and then you pay them back in instalments. This is usually over three or four months. This is called “credit”.

Taking out credit is a contract, which means you agree to do certain things in return, like make your payments on time.

It also means that the people giving you credit can take action against you if you do not do what you agreed.

2. You have to pay it back

Using BNPL means you have to pay back the full cost of the item you have bought over a set amount of time.


  • If you do not make the payments in line with your BNPL agreements, there can be extra charges and interest added to what you owe
  • Make sure you carefully check the terms of your agreement

3. It can put you in debt

Missing payments or falling behind puts you in debt to the BNPL company.

That means they can:


  • Add fees, which increases how much you owe them and makes it harder to pay back
  • Start debt collection action, which can lead to court action or even bailiffs

Always keep track of:


  • What you borrow
  • What you spend
  • What you owe

Find out how we can help if you are struggling to pay what you owe.

Can I avoid using Buy Now, Pay Later?

BNPL can seem like an easy way to buy what you need, but you do have other options.

1. Make a budget

A budget can help you put money away every month for unexpected or one-off costs like:


This stops you needing to use BNPL.

2. Plan ahead

Save in advance for takeaways, gifts or events.


  • Research what you might need to spend on these, and
  • Make sure you can still cover your essentials

3. Get creative


  • Can you buy what you need second hand?
  • Can you mend your clothes instead of buying new ones?
  • Could you make birthday gifts for friends?

Read our tips for ways to save money and increase your income.

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What is a fixed sum loan?

This is a type of personal loan.

You borrow a sum of money for an agreed amount of time.

You pay:


  • The amount you owe plus interest
  • Over 12 months or 12 instalments or longer

You often see this for big items like a new phone or boiler.

In these cases:


  • You set up or install the new phone/boiler
  • You pay for it in monthly instalments
  • It takes over a year to pay
  • Interest is added

What is short term interest free credit?

This is a more traditional form of credit.


  1. You make monthly instalments over a set term
  2. You do not pay interest if you pay on time
  3. You repay it in less than 12 months
  4. After 12 months interest will be added. It is important to check your agreement so you know exactly when this can happen

Is a short term loan right for you?

Short term loans can be an easy way to get money fast. But:


  • They can have very high interest rates, meaning it will take you longer to pay them back
  • You might find yourself becoming more dependent on them which can make things harder to manage and could increase your debt
  • If you miss payments, they can negatively affect your credit score and might affect your chances of getting future credit

Types of short term loans include:


Make sure you:


  • Check you can afford the full amount – including interest
  • Think about what happens if you cannot pay at some point

Do you need emergency help with money?


 
  • You might be entitled to benefits. Use our benefits calculator to check if you qualify for extra money
  • Try contacting a trust fund
  • Talk to your local council
  • Talk to your gas, water or electricity provider to find out if they can help with a grant or one-off payment

I am on a debt solution. Can I use Buy Now, Pay Later?

You cannot usually take out extra credit during a debt solution.

Debt solutions that could be affected include:


Get in touch with your plan provider if you feel you need extra credit. They need to understand:


  • What you need the credit for
  • What other options there are

If you are on an IVA, PTD or DPP, speak to your plan provider before getting any new credit. Usually, you need a strong reason for wanting to get new credit. You might also have a limit on how much new credit you are allowed to get.

I cannot afford my buy now pay later payment

Contact the people you owe to find out how they can help.

Buy now, pay later help and debt advice

Are you struggling to pay back BNPL?

It may be a sign you need debt help. Find out how we can help you.

Frequently asked questions

A Buy Now Pay Later provider is the company who will manage your credit agreement and take your payments. The retailer is the company who has provided the product or service you have bought

You usually do not have to return the goods. You might be faced with extra fees, or a limit on making purchases for some time. Always check your credit agreement.

Interest and fees can be added if you miss payments. Under the new rules, a BNPL provider must give you clear information on what happens when you miss payments such as interest or late payment fees.

If you raise a complaint with a BNPL provider or retailer, they should aim to respond to you within 3-5 working days.

If they are not able to do this, they should:

  • Send you a note saying that they are dealing with your complaint
  • Give you a final response 4 weeks from the date of complaint
  • You can take your complaint to the Financial Ombudsman Service (FOS) if you are unhappy with how your complaint was dealt with
  • You must do this within 6 months of getting the final response from the BNPL provider or retailer

You will not be covered under Section 75 of the Consumer Credit Act for items costing under £100.

  • You only receive joint liability protection where the lender is equally responsible with the retailer if anything goes wrong for items costing over £100 up to £30,000
  • For items costing under £100, please check with the BNPL provider, the retailer and also your credit agreement

Anything you have bought using BNPL before 15 July 2026 is not covered under the new rules. Check your credit agreement or speak to your provider if you are unsure about your rights.

Answer 5 quick questions to find out. It should only a minute to get a clear picture of whether you are on top of your credit card, store card and catalogue repayments or not.

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1

Did you pay only the minimum payment last month?

2

Do you regularly pay only the minimum payment?

3

Have you had any letters warning you that you are in 'persistent debt'?

4

Do you ever miss payments to your credit card, store card or catalogue accounts?

5

Do you worry about not being able to keep up with repayments or not being in control of your credit?

You are in control

Based on your answers it sounds like you are in control of your repayments.

You are reducing your balance. And you are also saving money by not paying interest.

This because you are not missing any payments and you are not just paying the minimum each month.

Stay in control! Make the most of your money with income-boosting, money-saving tips.

Read our budgeting guides

Things are okay

Based on your answers, it sounds as though you are mostly keeping on top of your repayments at the moment.

That is great. By paying more than the minimum payment each month, you can:

  • Reduce your credit card balance quicker
  • Save yourself money because you’ll pay less in interest

Find out more about what can happen if you’re only making minimum payments by clicking the button below.

Find out more about persistent debt

Things could be a bit better

Based on your answers it looks as though you are doing everything you can to keep on top of your repayments. But you might be able to make improvements.

If you depend on making the minimum payment each month, you are at risk of your account being in ‘persistent debt’. Your creditors will contact you and ask you to pay more each month.

Find out more about persistent debt

And if you have missed any payments, you might be struggling to keep on top of your finances. Find out how we can help you.

You need debt help

Based on your answers, it looks like you’re struggling. We can help you out. Please get in touch with us for free debt advice.

Use our online debt advice tool for tailored budgeting advice and a personal action plan.

Get debt help now

Or if you would like to talk to a debt advisor, please call us on 0800 138 1111.

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