Common fears that prevent people from contacting us
“What if you blame me for getting into debt?”
People find themselves in debt for all different kinds of reasons, such as redundancy, illness, a relationship breakdown or death of a loved one.
We’ll never judge you or blame you for the problems you’re dealing with. All we want to do is help get things back on track.
“What if you pressure me into a debt solution?”
We’ll never pressure you to do anything you’re not comfortable with. We’ll always tell you why we’ve recommended a certain solution for your situation and answer any questions you might have. We’ll also tell you about the other solutions that may be right for you, so you’re fully aware of your options.
“What if you tell my family or friends that I’m in debt?”
Many people we talk to worry that everyone will find out they’re in debt if they speak out about it. As our service is confidential, we’ll never tell your family members, friends or employer that you’ve been in touch with us.
“Speaking to you will make everything too real.”
We know that facing your debt problem isn’t easy. Few people enjoy dealing with something that causes so much stress and difficulty. However, we also know that ignoring your debt will make it worse in the long run.
Have you spoken to someone you trust about your debt problems, like a friend or family member? They can talk to our Helpline advisors on your behalf if this is easiest for you. Having that support from a person who knows what you’re up against could make all the difference.