We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).
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Free debt advice: How do I deal with my debts?

Our expert advice helps you deal with your debts and get the support you need. You can get advice online or over the phone, and we'll recommend a range of practical debt solutions based on your situation.

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Gather up-to-date details about your finances, including your income, outgoings and debts.


Use our online debt help tool get advice now. A session takes around 20 minutes to complete.


Prefer to talk? Use our budget form before calling 0800 138 1111. A call takes around 40 minutes to complete.

Free advice to help deal with your debts

Our team of debt experts help over 620,000 people a year to deal with their debt problems. With 25 years' experience, you can be confident that our advice and solutions are always based on what's best for you.

Our advice is free, impartial and confidential and we tailor it to your situation. We provide a range of managed debt solutions and all the support you need to help you if you have debt.

Preparing for debt advice

What information do I need?

To make sure the advice and solutions we offer are tailored to your situation, we need to know more about your financial situation.

Our online debt advice tool guides you through everything we need in around 20 minutes. If you need more time you can save your progress and complete it later.

To get advice over the phone we'll need details of your income, outgoings and debts. We'd recommend using our budget form to get this information together before you call us.

Where can I find details of my debts?

If you know who you owe money to, you can contact creditors for up-to-date debt balances. If you're unsure, you can get a copy of your credit report from one of three credit reference agencies:

  • Call Credit
  • Experian
  • Equifax

These are private companies that hold details about your debts and credit history. Most of these companies offer a free service or a trial, but you can also request a paper copy of your credit file for £2 each.

If your debts aren't on your credit file, there are other ways you can find out who you owe money to.

Need extra assistance?

If you're struggling to complete your budget form or need extra assistance, please call us on 0800 138 1111 and our advisors will be able to help. If possible, have details about your income, outgoings and debts ready when you call.

I'm self-employed. Can you help?

If you’re self-employed, living in England, Wales or Scotland, and looking for help with your debts, please contact Business Debtline

They offer specialist help to the self-employed, including advice on tax implications, court proceedings and business liabilities. They’ll also be able to help with any personal debts.

Call them on 0800 197 6026. They’re open Monday to Friday 9am to 8pm.

If you live in Northern Ireland, please contact Advice NI who offer free and impartial advice for Sole Traders, Partnerships and Limited Companies.

Contact them on 0800 0838 018, Monday to Friday 9.30am to 5.30pm.

How will my home be affected?

We understand that most people will want a debt solution that will mean staying in their home. There are several debt solutions that won't affect assets such as your home and any equity it may have.

If you're insolvent and can't afford to repay your debts in a reasonable time, some of the debt solutions available to you might require you to sell your home, remortgage or release some of the equity, depending on your individual situation. 

However, during your debt advice session you'll be told about the risks associated with each available debt solution, so you can make an informed choice that's right for your situation.

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Use our live chat service to talk to an advisor. Available Mon-Fri 8am-8pm,
Sat 9am-2pm.

Helping you become debt free...

“I wish to thank your staff for all the great help they gave me when I was in so much debt.
They were a pillar of support to me.” (Leslie, Essex)

Foundation for Credit Counselling Wade House, Merrion Centre, Leeds, LS2 8NG trading as StepChange Debt Charity and StepChange Debt Charity Scotland. A registered charity no.1016630 and SC046263. It is a limited company registered in England and Wales (company no:2757055). Authorised and regulated by the Financial Conduct Authority.

We link to external websites where they contain relevant information for our visitors. We're not responsible for the content of these websites, or any infringement on your data rights under data protection regulations by any external website provider.

*This is the average rating of our service based on the StepChange reviews on Feefo by DMP and DRO clients three months into their solution.

© StepChange Debt Charity 2018