Preparing for debt advice
What information do I need?
To make sure the advice and solutions we offer are tailored to your situation, we need to know more about your financial situation.
Our online debt advice tool guides you through everything we need in around 20 minutes. If you need more time you can save your progress and complete it later.
To get advice over the phone we'll need details of your income, outgoings and debts. We'd recommend using our budget form to get this information together before you call us.
Where can I find details of my debts?
If you know who you owe money to, you can contact creditors for up-to-date debt balances. If you're unsure, you can get a copy of your credit report from one of three credit reference agencies:
- Call Credit
These are private companies that hold details about your debts and credit history. Most of these companies offer a free service or a trial, but you can also request a paper copy of your credit file for £2 each.
If your debts aren't on your credit file, there are other ways you can find out who you owe money to.
Need extra assistance?
If you're struggling to complete your budget form or need extra assistance, please call us on 0800 138 1111 and our advisors will be able to help. If possible, have details about your income, outgoings and debts ready when you call.
I'm self-employed. Can you help?
If you’re self-employed, living in England, Wales or Scotland, and looking for help with your debts, please contact Business Debtline.
They offer specialist help to the self-employed, including advice on tax implications, court proceedings and business liabilities. They’ll also be able to help with any personal debts.
Call them on 0800 197 6026. They’re open Monday to Friday 9am to 8pm.
If you live in Northern Ireland, please contact Advice NI who offer free and impartial advice for Sole Traders, Partnerships and Limited Companies.
Contact them on 0800 0838 018, Monday to Friday 9.30am to 5.30pm.
How will my home be affected?
We understand that most people will want a debt solution that will mean staying in their home. There are several debt solutions that won't affect assets such as your home and any equity it may have.
If you're insolvent and can't afford to repay your debts in a reasonable time, some of the debt solutions available to you might require you to sell your home, remortgage or release some of the equity, depending on your individual situation.
However, during your debt advice session you'll be told about the risks associated with each available debt solution, so you can make an informed choice that's right for your situation.