Once we knew about his debts, income, and outgoings, we could give detailed advice on what to do next. Jack decided a debt management plan (DMP) was his best option.
“The debt tool identified which solution would work best for me. It was as simple as typing out my outgoings, income and debts and then the plan was put in place.”
Supporting Jack throughout his debt solution
It didn’t take long for Jack to set up his DMP and start making more affordable payments to his debts. Questions and issues still came up from time to time, but when Jack needed our help we were here for him.
“I like the fact that every time I speak to StepChange it’s impartial and there’s no judgment. I know it’s going be a respectful service and someone’s going to listen.”
How we changed his perception of debt
Before getting advice Jack felt that he needed to deal with his situation alone. Many people often feel embarrassed or ashamed about their situation, and sometimes put off getting the help they need.
For Jack, being on a plan and dealing with his debts has changed the way he feels about people with debt problems and he’d encourage anyone to contact us.
“(Before seeking) help I felt there was a real stigma attached to debt and talking about money.
I don’t think that’s true. I don’t think that most people are equipped to deal with finances and debt.”