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Monthly client data report: January 2022

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This latest report provides insight into the demographic and debt information of new clients who first received debt advice in January 2022.

Our key findings from January 2022:

  • The number of clients receiving full debt advice increased between December and January. This represents a usual seasonal trend. Over 14,000 new clients received full debt advice in January
  • The number of web users visiting the charity’s website also increased by 34% between December and January (358,000 users)
  • The charity has started to see some evidence of the impact of the cost of living on clients. For example, almost one in ten (9%) clients cited an increase in the cost of living as one of their main reasons for debt
  • The proportion of new clients with children also increased between December and January. The charity continued to advise a disproportionately high number of single parents, who accounted for one quarter (25%) of all new clients in January
  • The proportion of new clients with negative budgets fell by one percentage point between December (30%) and January (29%)
  • Council tax remains as the most common arrears type, and credit cards remain as the most common unsecured debt type held by new StepChange clients
  • More than two thirds (68%) of clients had a credit card debt at the time of advice in January

Take a look at the full report to find out more.

This is the latest report in our series detailing data during the pandemic.