We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).
StepChange Debt Charity logo

Our people. They make us who we are.

As a debt charity we’re never judgmental and we understand that addressing financial problems can be a daunting process. That's why we're committed to showing those in debt that there is light at the end of the tunnel, empowering them to take control of their finances, whatever the circumstances.

We're here to help you

Our clients are from all walks of life and are in financial difficulty for all sorts of reasons from ill- health or relationship problems to changes in employment or over committing on credit.

We understand that making the decision to ask for help with your financial problems can be difficult. That's why we won't ever judge you or take sides, and why we'll always be there to provide the support that's essential to help you out of problem debt.

Every year we provide much-needed free debt advice to hundreds of thousands of people either over the phone or through our website. We also provide help and support to over 100,000 people who are repaying their debts through one of our free debt management plans.

Meet some of our team

We're proud of the team who work at StepChange Debt Charity, and of the real difference that they make to people's lives. Read more about them and the work that they do.

Tracey - Helpline advisor

Tracey, helpline advisor

Tracey is part of the crucial team who provide initial advice and support to those contacting the charity for help.

Emanuel - Debt advisor

Emanuel, debt advisor

Emanuel is one of 190 debt advisors working for the charity. He helps people find solutions to their debt problems.

Sarah - client support manager

Sarah, client support manager

Sarah is our client support manager. She manages a team responsible for supporting clients on debt management plans.

Ben - Lead test analyst

Ben, lead test analyst

Ben is part of our systems team, working as a test analyst. His role is to ensure that new systems in the charity work as effectively and efficiently as possible.


Our executive team

Our executive team includes industry experts from fields including finance, external affairs and business development. Find out more about our executive team.

Our trustees

Our Board of Trustees bring a wealth of experience and knowledge, and is responsible for the charity's overall governance and strategic direction.

Find out more about the Trustees of Foundation for Credit Counselling.

insolvency rescue awards winner StepChange Debt Charity



Join our team

Want to work for the UK's leading debt advice charity?

See our current vacancies

Helping you become debt free...

“I wish to thank your staff for all the great help they gave me when I was in so much debt.
They were a pillar of support to me.” (Leslie, Essex)

Foundation for Credit Counselling Wade House, Merrion Centre, Leeds, LS2 8NG trading as StepChange Debt Charity and StepChange Debt Charity Scotland. A registered charity no.1016630 and SC046263. It is a limited company registered in England and Wales (company no:2757055). Authorised and regulated by the Financial Conduct Authority.

*This is the average rating of our service based on the StepChange reviews on Feefo by DMP and DRO clients three months into their solution.

© StepChange Debt Charity 2017