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Emanuel, debt advisor

Emanuel is one of over 400 debt advisors working for the charity. He helps people find solutions to their debt problems.

How long have you been at the charity?

Nearly 11 years. I love being part of the leading debt advice charity and that it’s my job to put our clients first. Working here, you’re talking to people in very real situations and it’s great to know that we’re really helping them.

Is there a lot of training available?

I received a full range of training when I first became a debt advisor, and there are in-house refresher courses available for me now. We also have access to an online advice library and there are plenty of people to talk through an uncommon situation with. We definitely don’t lack training or resources to support us.

What are the hours like?

We work hard but there’s no pressure to get here early or leave late – your start and finish time are just that here. There have been times that I’ve left late to finish helping a client, but that’s always very much my choice. I’m definitely encouraged to keep work in work hours only. This is brilliant for me because I’m studying for a degree in my spare time. I work a compressed week to help with that too - 35 hours over four days.

What’s your office like?

I work in one of our regional offices and feel like a family member here. We chat, support each other, make tea for each other…it’s a really nice environment to work in.

What keeps you at the charity?

We’re a close knit team who really help people and don’t charge for our service. What could be better than that?

"We’re a close knit team who really help people and don’t charge for our service. What could be better than that?"

Emanuel - Debt advisor

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Helping you become debt free...

“I wish to thank your staff for all the great help they gave me when I was in so much debt.
They were a pillar of support to me.” (Leslie, Essex)

Foundation for Credit Counselling Wade House, Merrion Centre, Leeds, LS2 8NG trading as StepChange Debt Charity and StepChange Debt Charity Scotland. A registered charity no.1016630 and SC046263. It is a limited company registered in England and Wales (company no:2757055). Authorised and regulated by the Financial Conduct Authority.

*This is the average rating of our service based on the StepChange reviews on Feefo by DMP and DRO clients three months into their solution.

© StepChange Debt Charity 2017