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i This solution is only available in England, Wales and Northern Ireland.

We’re here for you and your IVA. An IVA Caseworker's day.

A caseworker’s day to day role involves supporting clients through their IVA journey on behalf of the insolvency practitioner who is the supervisor of their IVA. Richard’s here to talk us through his typical day…

Joe, assistant IVA drafterFrom the point that the IVA is approved until it completes and the client becomes debt free, I’ll be there to make sure that they stick to the terms of their IVA proposal.

No matter what happens with a client while they’re on their IVA I can work with them to try to find a solution which is fair for both them and their creditors. I love that I’m able to build a relationship with clients and that they know who’s dealing with their case on a day to day basis.

There are no such things as silly questions

Clients can make contact by email, telephone and by letter and you never know what they’ll get in touch about. It can be a simple query, such as letting the supervisor of their IVA know of a change in their contact details, to a more complicated one like what they can do if they’ve been made redundant.

The main thing that clients know is that no matter what happens, I’ll be on hand to keep them on track.

A typical day for me will involve working through the emails and post that’s been received and replying to the questions clients ask us. If I’m unable to give an answer straight away I’ll seek further advice to make sure we can clear up any problems as quickly as possible.

When changes need to be made

An IVA can be surprisingly flexible if a client is hit with an unexpected change in circumstances. If a client needs to adjust the terms of their IVA, we can set up a meeting where the client’s creditors have the opportunity to vote on their decision regarding any proposed changes.

On the day of the meeting, all of the votes are collated and we can negotiate with the creditors if the outcome is not as the client hoped, to try and get the result they need. Once agreed, I’ll contact the client to give them the good news and prepare all of the paperwork confirming the outcome. 

The first year is almost always the toughest

When I’ve spoken to clients I’ve found that the first year of their IVA can sometimes be the most difficult. They may still be adjusting to living on a budget, which is something they must do to ensure their IVA completes successfully.

The good news is, once they’ve mastered the art of budgeting, things tend to become easier to manage each month. They’ll hopefully have learned some valuable lessons during their IVA, meaning that once it completes they’ll be smarter with their finances than ever.

Clients who are unsure of anything must never hesitate to get in touch so we can talk through it. No matter what happens during an IVA, we can always try to help.


Our team is here to help

0800 197 1713 Monday to Friday 9am to 5pm


Our address

StepChange Voluntary Arrangements

Arena Point

Merrion Way



Helping you become debt free...

“I wish to thank your staff for all the great help they gave me when I was in so much debt.
They were a pillar of support to me.” (Leslie, Essex)

Foundation for Credit Counselling Wade House, Merrion Centre, Leeds, LS2 8NG trading as StepChange Debt Charity and StepChange Debt Charity Scotland. A registered charity no.1016630 and SC046263. It is a limited company registered in England and Wales (company no:2757055). Authorised and regulated by the Financial Conduct Authority.

*This is the average rating of our service based on the StepChange reviews on Feefo by DMP and DRO clients three months into their solution.

© StepChange Debt Charity 2017