We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).
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About us

We provide the UK’s most comprehensive debt advice service. Since 1993, we've helped 7.5 million people with debt problems take back control of their finances and their lives.

In 2022 we helped

25,516

clients become debt free

Don't sweep it under the carpet. Waiting only makes debt problems worse.

Take two minutes to answer a few simple questions, so we can understand the best way to help you.

Find the right help
Advice Quality Standard logo

We hold the Advice Quality Standard:
the Advice Quality Standardquality mark for organisations providing advice to the public on social welfare issues. We've shown that we're easily accessible, effectively managed, and employ staff with the skills and knowledge to meet the needs of our clients.

Hear from one of our expert debt advisors

"You're not on your own. Help is always at hand at StepChange, and we have many experienced debt advisors who can find you the right solution."

Kirsty's story

StepChange, your wayGet debt help from StepChange, your way

At StepChange, we've been providing expert debt advice over the phone since 1993. We saw the potential for online debt advice early on and developed the first fully-online debt advice service over 15 years ago. Since then, it's helped over 1.6 million people clear their debts.

But what's next? Well, we know that the pandemic has supercharged digital adoption and that your customers expect responsive, professional, and caring support. So, let us introduce StepChange Your Way. StepChange Your Way is flexible, free debt advice that allows your customers to seamlessly switch between our online and telephone advice channels while only having to provide their information once.

So, how does it work? We'll start by asking your customers some quick questions to understand how best we can support them. If debt advice is right for them, we'll capture the details of their debts and help them create a realistic, sustainable budget by understanding how much they may be able to afford to repay towards their debts.

At any time during the debt advice journey, customers can easily switch between channels, take a break, and continue once they're ready. And our online service is available 24/7 too, so they can use it at a time that suits them. When the debt advice process is complete, we'll give them an advice recommendation, tailored to their personal needs.

We'll guide them through the solution setup process. Whether it's a supported solution, such as a Debt management plan, or an insolvency option, such as a Debt relief order, we're here to meet the needs of your customers. And during peak times, our systems can flex to cope with increased demand.

So, start referring today. StepChange, Your Way.

Stepping forward: Our four-year strategy

Our strategy for 2018-23 reflects the vital need to help the rising number of people facing financial difficulty. Find our how we'll play our part in meeting this need.

Read our strategy

Equality, Diversity and Inclusion

We believe that our differences, backgrounds and experiences are what make us a better place to work and a more efficient organisation.

Our commitment

Have you been called out of the blue by someone claiming to be from StepChange?

It's likely to be a scam. We will never call you without checking you're happy for us to do so.

Find out more about how to make sure it's us