How can I tell if a company has a licence?
It's not always obvious if a creditor is lending money illegally, especially if they act like a normal business.
The Financial Conduct Authority (FCA) helpline can tell you if a business has a valid consumer credit licence. You can call them on 0800 111 6768.
If you have a payment book or agreement showing an address or licence number, have this handy when you call.
Sometimes a business may have a valid consumer credit licence which allows them to do other financial activities, but not to issue loans. They're still breaking the law if they lend or collect money.
We can help
If you've borrowed from a loan shark, we won't judge you and everything you tell us is confidential. Use our online debt advice tool or call us (freephone, including all mobiles). We'll help you create a personalised budget and give you a tailored solution to help you deal with your debts.