What breathing space should creditors give?
If you contact a creditor to explain that you’re in financial difficulties and you’re seeking help from a debt advice organisation, most companies will give you at least 30 days' breathing space. They should also do this if you can show that you’re making an effort to sort out your debts.
You could do this if you’ve spoken to us or used our online debt advice tool.
During this time they should put a hold on letters and phone calls demanding payment. They may not be able to stop all contact; some letters must be sent by law, so a creditor may be unable to stop statements being sent.
The 30-day period is meant to give you time to get debt advice, work out how you’ll deal with your debt, and how much you’ll be offering to pay to your debts each month. Most creditors should also give you an extra 30 days if you let them know you need more time.
The creditor may continue to add any interest or charges as normal during the breathing space.
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