Why creditor communications to people in financial difficulty need to offer a clearer, better route to help.
One year of Breathing Space: Our initial findings
People who accessed Breathing Space through StepChange in its first year of operation were more likely to complete advice, enter a debt solution, and achieve more positive wellbeing outcomes than other clients, according to a new survey of StepChange Debt Charity clients.
Hardship by design? How to end unaffordable debt deductions
This report is based on analysis of budget data of clients on Universal Credit with an overpayment debt. Assessing how appropriate the current DWP deduction rates are – 15% for out of work claimants and 25% for those in-work earning more than £60 a month.
Client outcomes during Covid 19: Understanding client outcomes during the Covid 19 pandemic
Our latest report compares the experience of clients who sought advice before the pandemic to those who sought advice during the pandemic.
The true cost of tax credit overpayments: A fairer approach
The Department for Work and Pensions should be using best practice, such as affordability assessments, to decide if people can pay back the debt. Instead, they take deductions from Universal Credit payments, which pushes people into deeper hardship.
Stormy Weather: Covid and Debt
Since the beginning of the Covid-19 pandemic in the UK, we have monitored the impacts of the pandemic on personal finances and problem debt. In January 2021, we commissioned updated public polling to better understand how households have coped during the winter.