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StepChange welcomes FCA reminder to firms on credit card persistent debt

3 February 2020

The Financial Conduct Authority has today issued a reminder to firms about its expectations of how they communicate with people and treat them if they have persistent debt on their credit cards at the 36-month trigger point.

StepChange head of policy Peter Tutton commented: “It is helpful to see the FCA reminding firms of their responsibilities under the new rules.

“The FCA is unequivocal that firms should not cancel people’s cards wholesale. We particularly welcome the regulator telling firms to include in their letters a reminder that forbearance is available if people cannot afford what is suggested, and that they should signpost to independent advice for those receiving letters from more than one card provider.

“Charities like StepChange can help. We have been working with creditors to ensure they know the services we can provide for customers receiving these letters. Our new online advice hub for persistent debt will ensure that everyone receiving these letters has somewhere to turn for independent information and guidance on what to do next.”

Media contacts

will.berrington@stepchange.org 02073 914 598

simon.trevethick@stepchange.org 02073 914 580

sue.anderson@stepchange.org 02073 914 582

Out of hours - 07985 404 153

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