We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).
StepChange Debt Charity logo

Free advice on problem debt
based on what's best for you

0800 138 1111 Freephone (including all mobiles)

StepChange Debt Charity response to FCA debt management review

25 June 2015

In response to the release of the Financial Conduct Authority’s (FCA) thematic review of the debt management sector, Mike O’Connor, chief executive of StepChange Debt Charity, said:

“Today’s findings represent a wake-up call for the whole debt management sector. I welcome this report and it takes us another step closer to a debt management sector that consistently works in the best interests of people struggling with debt.

“As the FCA makes clear, debt management organisations can provide a valuable service to customers struggling with debt. But in order to ensure that financially vulnerable people get the right advice and support, firms must meet the FCA’s standards. We are committed to meeting those standards and delivering high-quality and independent debt advice.

“We welcome the FCA’s support for a review of the legal framework for debt-administration. We have long called for better protections for people affected by debt and we look forward to working with government and regulators to deliver better outcomes for those in financial difficulty”.

StepChange Debt Charity news contact

Contact the StepChange news team on:

Tel: 0207 391 4598

Mobile: 07985 404 153

Email: press@stepchange.org

Follow our press team on Twitter: @StepChange

Helping you become debt free...

“I wish to thank your staff for all the great help they gave me when I was in so much debt.
They were a pillar of support to me.” (Leslie, Essex)

Foundation for Credit Counselling Wade House, Merrion Centre, Leeds, LS2 8NG trading as StepChange Debt Charity and StepChange Debt Charity Scotland. A registered charity no.1016630 and SC046263. It is a limited company registered in England and Wales (company no:2757055). Authorised and regulated by the Financial Conduct Authority.

*This is the average rating of our service on Feefo by DMP and DRO clients three months into their solution.

© StepChange Debt Charity 2016