We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).
StepChange Debt Charity logo

Free advice on problem debt
based on what's best for you

0800 138 1111 Freephone (including all mobiles)

StepChange Debt Charity responds to debt-management firm closure

22 May, 2014

Following news that Debt Help and Advice Ltd has ceased trading and today’s announcement by the Financial Conduct Authority (FCA) that the firm’s clients and clients of affiliated companies Primary Business Solutions Ltd and First Step Finance Ltd, should stop making payments immediately, Mike O’Connor chief executive of StepChange Debt Charity said:

“This is a confusing and distressing time for these companies’ clients. Thousands of people who thought that they were dealing with their debts have now been left in limbo. We urge any clients of these firms to contact StepChange Debt Charity, our advisers are aware of the situation and are on standby to offer free and independent advice to anyone who needs it.

“This is not the first time we have seen such firms go under, and as the Financial Conduct Authority places the sector under greater scrutiny, it is unlikely to be the last. Our advice is always for people to seek help from free advice charities such as StepChange Debt Charity in the first place. ”

Further information is available in our closure of Debt Help and Advice Ltd MoneyAware article.

StepChange Debt Charity news contacts

Contact the the StepChange news team on:

Tel: 0207 391 4598

Mobile: 07985 404153

Email: press@stepchange.org

Follow our press team on Twitter: @StepChange

Helping you become debt free...

“I wish to thank your staff for all the great help they gave me when I was in so much debt.
They were a pillar of support to me.” (Leslie, Essex)

Foundation for Credit Counselling Wade House, Merrion Centre, Leeds, LS2 8NG trading as StepChange Debt Charity and StepChange Debt Charity Scotland. A registered charity no.1016630 and SC046263. It is a limited company registered in England and Wales (company no:2757055). Authorised and regulated by the Financial Conduct Authority.

*This is the average rating of our service based on the StepChange reviews on Feefo by DMP and DRO clients three months into their solution.

© StepChange Debt Charity 2016