We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).
StepChange Debt Charity logo
Go

Vulnerable Energy Customers Still Being Let Down

More needs to be done to break the link

31 May, 2019

StepChange Debt Charity has today responded to a report by the Commission for Customers in Vulnerable Circumstances, highlighting the worrying lack of support for vulnerable customers that continues in the energy sector.

Peter Tutton, Head of Policy at StepChange Debt Charity, said:

"This report highlights that many vulnerable customers still aren’t getting the support they need from their energy company.

"We consistently see a clear link between vulnerability and financial difficulty, and StepChange clients who had an additional vulnerability were more likely to be behind on their household bills than our clients who did not.

"The Commission are right to call for Ofgem and suppliers to revisit the question of social tariffs. We believe there is a need for a wider Government review of fuel affordability as part of a strategy to ensure that no household with a vulnerable person has to resort to credit or fall into debt to pay their bills.

"We are also pleased to see the Commission’s support for the Government’s breathing space scheme, which we have long campaigned for, as well as the recognition that bailiffs should never be used to chase debts from clients in vulnerable circumstances."

Notes to Editors

  1. In 2018 StepChange published a report highlighting the link between vulnerability and susceptibility to problem debt. More information can be found here.

Media enquiries

Social media

Connect with us through social media and get all the latest news about our campaigns.

Helping you become debt free...

“I wish to thank your staff for all the great help they gave me when I was in so much debt.
They were a pillar of support to me.” (Leslie, Essex)

Foundation for Credit Counselling Wade House, Merrion Centre, Leeds, LS2 8NG trading as StepChange Debt Charity and StepChange Debt Charity Scotland. A registered charity no.1016630 and SC046263. It is a limited company registered in England and Wales (company no:2757055). Authorised and regulated by the Financial Conduct Authority.

We link to external websites where they contain relevant information for our visitors. We're not responsible for the content of these websites, or any infringement on your data rights under data protection regulations by any external website provider.

*This is the average rating of our service based on the StepChange reviews on Feefo by DMP and DRO clients three months into their solution.

© StepChange Debt Charity 2019