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Monthly client data report: November 2023

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This latest report provides insight into the demographic and debt information of new clients who first received debt advice in November 2023. It also includes the latest insights on our website traffic trends.

Our key findings from November 2023:

  • The number of clients accessing full debt advice in November 2023 was 14,654, which is three percentage points higher than November 2022 (14,277)
  • In November 2023 (349,382), the number of users accessing the StepChange website increased by seven percentage points, compared to November 2022 (327,549)
  • The proportion of clients with credit card debts has fallen by two percentage points between October (67%) and November (65%) 2023
  • Following six consecutive months of decline, the proportion of clients in arrears with their dual fuel bills has increased by two percentage points month-on-month, to 48%, among those with a responsibility for paying this bill type
  • Almost a half (49%) of clients seeking debt advice in November 2023 were aged between 25-39 years old, which is two percentage points higher than the previous calendar month and November 2022 (both 47%)
  • In November 2023, the proportion of clients who are single with children is 27%, which is two percentage points higher than November 2022 (25%)

Take a look at the full report to find out more.

This is the latest report in our series detailing monthly client data