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Monthly client data report: April 2024

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This latest report provides insight into the demographic and debt information of new clients who first received debt advice in April 2024. It also includes the latest insights on our website traffic trends.

Our key findings from April 2024:

  • In April 2024, 16,046 clients were seeking debt advice, which is 11% higher than April 2023 (14,512)
  • The emergency funding webpage remains as the most viewed debt information page with 17,284 views in April 2024
  • The self-employed income calculator webpage has 10,786 views in April 2024, which is a 17% month-on-month increase in views
  • Three in ten (29%) clients responsible for paying electricity bills were in arrears with their payments in April 2024, which is three percentage points higher than the previous calendar month (26%)
  • Over one in five (22%) clients were in arrears with their gas bills, among those with a responsibility for paying this bill type, which is two percentage points higher than March 2024 (20%)
  • The proportion of clients in receipt of Universal Credit is 41% in April 2024, which is two percentage points higher than March 2024 (39%) and six percentage points higher than April 2023 (35%)

Take a look at the full report to find out more

This is the latest report in our series detailing monthly client data